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Building a queue that people trust

Queue trust is rising with Associates in the lead — the people waiting in the queue, not designing it. Intranet home is the main entry point.

Views, last 12 weeks

6,740 total · rising

Who's reading

Reader seniority, last 30 days

  • Manager
    26%
  • Associate
    28%
  • Director
    12%
  • Analyst
    20%
  • Support
    14%

Where they are

Reader location, last 30 days

  • North America
    34%
  • EMEA
    28%
  • Asia-Pacific
    24%
  • Latin America
    14%

How they arrived

First touch, last 30 days

  • Email digest
    30%
  • Intranet home
    32%
  • Direct link
    22%
  • Chat share
    16%

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